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Refund Policy

Last Updated: Jan 21, 2025

This Refund Policy explains when refunds may be issued for Ambo subscriptions.

Short version: We aim to be reasonable and transparent.

Subscription fees

Ambo is billed on a subscription basis.

Unless required by law, subscription fees are non-refundable, including:

  • Partial use of a billing period
  • Unused time after cancellation
  • Downgrades during a billing cycle

Trials

If you are on a free trial, you will not be charged until the trial ends.

Once a paid subscription begins, standard billing terms apply.

Trials are the safest way to evaluate Ambo.

Exceptions

In rare cases, refunds may be issued at our discretion, such as:

  • Duplicate charges
  • Billing errors
  • Service issues caused directly by Ambo

If something feels off, tell us. We’ll review it carefully.

How to request a refund

Email support@goambo.com with:

  • Your account email
  • A brief explanation of the issue

We aim to respond within one business day.

Changes to this policy

We may update this Refund Policy from time to time.
Changes will apply going forward only.